Trustence — Privacy Policy

Last Updated: November 2025

At Trustence (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI receptionist and automation services (“Service”).

1. Information We Collect

Business Information: details you provide during onboarding, including company name, address, service descriptions, and contact preferences.
Contact Data: email addresses, phone numbers, and communication preferences.
Call & Chat Data: call logs, transcripts, and summaries generated through your AI receptionist.
Technical Data: browser type, device info, IP address, and analytics from site visits.

2. How We Use Your Information

To provide and improve our AI receptionist and automation services.
To customize your AI agent using your business details and preferences.
To send service updates, billing reminders, or support notifications.
To comply with applicable laws and prevent fraudulent or abusive activity.

3. Data Storage & Security

We use encrypted systems and secure servers to store your data. Access is strictly limited to authorized staff and service providers under confidentiality agreements. While no system can guarantee 100% security, we maintain industry-standard safeguards to protect your information against loss, misuse, or unauthorized access.

4. Data Sharing

We do not sell or rent your data. We only share information with trusted third parties when necessary to operate our Service — for example:

Telephony and communication partners (e.g., Twilio, GoHighLevel).
Payment processors (e.g., Stripe or Payoneer) to manage subscriptions.
Analytics and hosting providers that help improve our system performance.

All partners are required to handle your data securely and in compliance with privacy regulations.

5. Call Recordings & Transcripts

Calls handled by your AI receptionist may be recorded or transcribed for quality assurance and service accuracy. You are responsible for notifying your customers if required by law in your region. Recordings are stored securely and can be deleted upon request.

6. Data Retention

We retain data only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. When no longer required, data is securely deleted or anonymized.

7. Your Rights

Request access to your stored data.
Request correction of inaccurate or outdated information.
Request deletion (“Right to be Forgotten”) when legally permissible.
Withdraw consent for marketing or communication at any time.

8. Cookies & Tracking

We use cookies and analytics tools to understand how visitors use our website. You can adjust your browser settings to refuse cookies or notify you when cookies are sent. Some features may not work properly if cookies are disabled.

9. Third-Party Links

Our website may include links to other sites or services. We are not responsible for their content, policies, or security practices. Please review their privacy policies before providing any personal information.

10. International Users

If you access our Service from outside the United States, you agree to the transfer and processing of your data in accordance with U.S. laws and standards, which may differ from those in your country.

11. AI Disclaimer

Our AI receptionist may generate summaries or responses automatically. While we train the AI to reflect your business details accurately, human review is always recommended for critical decisions. Trustence is not responsible for any miscommunication or misunderstanding caused by AI output.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect service or legal changes. The “Last Updated” date above indicates the latest revision. Continued use of the Service after updates means you accept the revised version.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].