Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. It's written in plain language — no legal complexity.
Who We Are
Trustence Brief is a weekly content delivery service at gettrustence.com. You can reach us at support@gettrustence.com.
What We Collect
We only collect what we need to deliver your service:
- Your name and email address — to create your account and deliver your weekly document
- Your organisation name and details — to personalise your documents
- Weekly content you submit — your announcements, events, and other details used to produce your document each week
- Payment information — handled entirely by Stripe. We never see or store your card details
We don't collect anything beyond what's needed to deliver your service.
How We Use It
We use your information only to:
- Produce and deliver your weekly document
- Send you service reminders and updates
- Process your subscription payment
- Respond to your support requests
We do not use your information for advertising or share it with anyone for their own marketing purposes.
Who We Share It With
We work with a small number of trusted tools to deliver the service:
- Stripe — for payment processing
- Google Workspace — for email delivery and document handling
We do not sell, rent, or share your personal information with anyone else, ever.
How Long We Keep It
We keep your account information for as long as your subscription is active and for a reasonable period after, in case you return. Weekly content submissions are kept for a short period and then deleted. You can ask us to delete your data at any time.
Your Rights
You can ask us at any time to:
- See what information we hold about you
- Correct any information that's wrong
- Delete your information
Just email us at support@gettrustence.com and we'll take care of it.
Security
We take reasonable steps to keep your information safe. Payment data is handled by Stripe, which maintains the highest level of payment security certification. We never store card details on our end.
Cookies
Our website uses only the basic cookies needed for it to function. We don't track your browsing or show you targeted ads.
Changes
If we ever update this policy in a meaningful way, we'll let you know by email before the changes take effect.
Questions
Any privacy questions? Email us at support@gettrustence.com — we'll get back to you promptly.